1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create an Account’ and fill in your personal details.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments via Debit/ Credit Cards. We also have Cash on Delivery option.
1.6 Can I amend and cancel my order?
You can cancel an order WITHIN 24 HOURS OF PLACING THE ORDER by logging to your account and go to ORDERS and cancel the order. If you are a guest user you can contact us at firstname.lastname@example.org . Please do not forget to mention your ORDER NUMBER in the email.
In case your order has been DESPATCHED, we will refund the amount after DEDUCTING THE SHIPPING CHARGES.
1.7 I have a discount code, how can I use it?
Please apply the coupon code before placing the order at the checkout page. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit/ debit card payment has been approved (in case of pre-paid orders) and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
- SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays.
2.2 How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 6-8 working days. Orders which are made on request will be delivered within 12 to 14 working days once the order is confirmed.
2.3 How can I track my delivery?
To know the status of delivery of your order please write an email to us at email@example.com and do not forget to mention your ORDER NUMBER.
2.4 What are the shipping charges like?
Flat ₹58 will be charged for shipping, please enter your delivery address properly. Delivery Charges are free on orders above ₹ 1000.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at firstname.lastname@example.org and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at email@example.com with a snapshot of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at firstname.lastname@example.org and we will get back to you as soon as we can.
2.9 I’ve purchased the wrong size
However, we can provide exchanges for size. We do not accept returns for products purchased from us. You can refer to our Returns & Exchanges policy for its procedures.
2.10 I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at email@example.com if you have not received your parcel after 10 working days and we will assist you accordingly.
2.11 Will there be an additional charge for redelivery?
There are additional charges for redelivery.
2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may drop us an email at firstname.lastname@example.org and we will assist you further.